Withdrawal policy
Withdrawal policy for digital content
Withdrawal
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us ( msg mySaveID GmbH, Amelia-Mary-Earhart-Strasse 14, 60549 Frankfurt am Main, Phone number: +49 69 580045-4000, Email address: info@mysaveid.de/) by means of a clear declaration (e.g. a letter sent by post or an email) about your decision to revoke this contract. For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically on our website www.mySaveID.de/en_GB/widerrufsbelehrung. If you make use of this option, we will send you confirmation of receipt of such withdrawal without undue delay (e.g. by e-mail).
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the withdrawal
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
Withdrawal policy for services
Withdrawal
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us ( msg mySaveID GmbH, Amelia-Mary-Earhart-Strasse 14, 60549 Frankfurt am Main, Phone number: +49 69 580045-4000, Email address: https://info@mysaveid.de/) by means of a clear declaration (e.g. a letter sent by post or an email) about your decision to revoke this contract. For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory. You can also fill out and submit the model withdrawal form or another clear declaration electronically on our website https://www.mysaveid.de/en_GB/widerrufsbelehrung. If you make use of this option, we will send you confirmation of receipt of such withdrawal without undue delay (e.g. by e-mail).
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the withdrawal
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with respect to this contract compared to the total scope of the services provided for in the contract.